Annual Patient Surveys

We value your feedback and if you would like to take part in our Annual Patient Survey please click here to download the form and send it back to us at team@pharmacy-xpress.co.uk.

Please note that you should only complete this survey if you have used an NHS service from our pharmacy i.e. you have used our repeat prescription service.

Only complete this if you have used our services before

Community Pharmacy Patient Questionnaire

This is about why you visited the pharmacy today

Q1 Why did you use this pharmacy?

To obtain a prescription for:
YourselfSomeone elseBothOtherNone

If you did not require prescription medication, please go to Q3.

Q2 If you required a prescription today, did you receive the medication when you expected to?

As advisedThere was a delay

Q3 How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required?

Not at all satisfiedNot very satisfiedFairly satisfiedVery Satisfied

Q4 Thinking about any previous use as well as today's, how would you rate the pharmacy on the following factors?

Please tick one box for each aspect of the pharmacy listed below, to show how good or poor you think it is:

ANSWERS:

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

a) The website layout

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

b) The information provided on the website

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

c) Having in stock the medicines/appliances you need

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

d) How long you have to wait for your medicines

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

e) Being able to contact someone, if you wanted to

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

Q5 Again, including any previous use of this pharmacy, how would you rate the pharmacist and the other staff who work there?

Please tick one box for each aspect of the service listed below, to show how good or poor you think it is:

ANSWERS:

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

a) Being polite and taking the time to listen to what you want

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

b) Answering any queries you may have

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

c) The service you received from the pharmacist

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

d) The service you received from the other pharmacy staff

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

e) Providing an efficient service

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

f) The staff overall

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

Q6 Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services either by email / videocall or on the website?

ANSWERS:

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

a) Providing advice on a current health problem or a longer term health condition

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

b) Providing general advice on leading a more healthy lifestyle

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

c) Disposing of medicines you no longer need

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

d) Providing advice on health services or information available elsewhere

Very Poor

Fairly Poor

Fairly Good

Very Good

Don't Know

Q7 Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?

Stopping smoking

YesNo

Healthy eating

YesNo

Physical exercise

YesNo

Q8 Which of the following best describes how you use this pharmacy?

This is the pharmacy that you choose to use if possible

Yes

This is one of several pharmacies that you use when you need to

Yes

This pharmacy was just convenient for you today

Yes

Q9 Finally, taking everything into account - the staff, the website and the service provided - how would you rate the pharmacy where you received this questionnaire?

PoorFairGoodVery GoodExcellent

ANSWERS:	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
a) The website layout	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
b) The information provided on the website	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
c) Having in stock the medicines/appliances you need	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
d) How long you have to wait for your medicines	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
e) Being able to contact someone, if you wanted to	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know

ANSWERS:	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
a) Being polite and taking the time to listen to what you want	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
b) Answering any queries you may have	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
c) The service you received from the pharmacist	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
d) The service you received from the other pharmacy staff	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
e) Providing an efficient service	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
f) The staff overall	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know

ANSWERS:	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
a) Providing advice on a current health problem or a longer term health condition	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
b) Providing general advice on leading a more healthy lifestyle	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
c) Disposing of medicines you no longer need	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know
d) Providing advice on health services or information available elsewhere	Very Poor	Fairly Poor	Fairly Good	Very Good	Don't Know

Get in touch with us to learn more about how we can partner with you.

Contact us

About

Pharmacy-Xpress is a full-service provider of quality and innovative pharmacy to care organisations. With an embedded culture of safety and trust, with a personal touch, we act as an extension to our care clients which range from independent providers to national operators.

How to check GPhC registration

Please click the link to check the registration status of the pharmacy and the superintendent pharmacist.

For General Enquiries:
team@pharmacy-xpress.co.uk
01214 446 900

Download our app

Important Links

GPhC Registration Number:
9010861

GPhC Registered Owner:
Pharmacy-Xpress

Superintendent Pharmacist:
Mrs Nila H Mistry (GPHC No: 2067685)

GPhC Pharmacy Address:
Pharmacy-Xpress, Unit 32, Fountain Business Park, Fountain Lane, Oldbury, B69 3BH, England, UK

Unit 32 Fountain Business Park, Fountain Lane, Oldbury, B69 3BH, UK.
Click here to read legal information

Annual Patient Surveys

Q1 Why did you use this pharmacy?

Q2 If you required a prescription today, did you receive the medication when you expected to?

Q3 How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required?

Q4 Thinking about any previous use as well as today's, how would you rate the pharmacy on the following factors?

Q5 Again, including any previous use of this pharmacy, how would you rate the pharmacist and the other staff who work there?

Q6 Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services either by email / videocall or on the website?

Q7 Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?

Q8 Which of the following best describes how you use this pharmacy?

Q9 Finally, taking everything into account - the staff, the website and the service provided - how would you rate the pharmacy where you received this questionnaire?

Last few questions just to help us categorize your answers

Q11 How old are you?

Q12 Are you

Q13 Which of the following apply to you:

Get in touch with us to learn more about how we can partner with you.

Contact us

About

How to check GPhC registration

Annual Patient Surveys

Q1 Why did you use this pharmacy?

Q2 If you required a prescription today, did you receive the medication when you expected to?

Q3 How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required?

Q4 Thinking about any previous use as well as today's, how would you rate the pharmacy on the following factors?​

Q5 Again, including any previous use of this pharmacy, how would you rate the pharmacist​ ​and the other staff who work there?​ ​

Q6 Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services either by email / videocall or on the website?​

Q7 Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?

Q8 Which of the following best describes how you use this pharmacy?

Q9 Finally, taking everything into account - the staff, the website and the service provided - how would you rate the pharmacy where you received this questionnaire?

Last few questions just to help us categorize your answers

Q11 How old are you?

Q12 Are you

Q13 Which of the following apply to you:

Get in touch with us to learn more about how we can partner with you.

Contact us

About

How to check GPhC registration

Q4 Thinking about any previous use as well as today's, how would you rate the pharmacy on the following factors?

Q5 Again, including any previous use of this pharmacy, how would you rate the pharmacist and the other staff who work there?

Q6 Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services either by email / videocall or on the website?