Delivery & Returns

How long does it take to receive my medication?

As soon as we receive your prescription from your doctors, we will dispense it immediately. If you live in Lincoln and its surrounding villages, your medications will be delivered the next day by our local delivery driver. We will strive to deliver urgent medications like antibiotics, same day.

For other parts of the country, your medications will be delivered by Royal Mail 48-hour service to your preferred UK address. Most of the medicines will be delivered in a letterbox friendly package. Please contact us if you require a medication (e.g. antibiotic) urgently.

Do I need to be at home for my delivery?

We do not want you to cancel any appointments simply because you are expecting a delivery from us.
In most cases, our local delivery driver can deliver your medications to a safe place, a neighbour, your carer or to your workplace. Simply contact us and let us know where you want your medication delivered.

For Royal Mail deliveries, we aim to package your medications in letterbox friendly parcels. Sometimes, we many need to use bigger parcels depending on the size of your medication. If your parcel will not fit through a letterbox, Royal Mail will let you know how to arrange a redelivery or a collection if you miss a delivery.

Please note that if you are expecting a controlled drug, it will need to be signed for by someone collecting the medication.

How much does the delivery service cost?

It is absolutely FREE for everyone. You pay nothing for the delivery services provided by Pharmacy-Xpress.

Is this service available outside England?

We receive prescriptions electronically form GP surgeries using the NHS England electronic prescription service. As a result, this service is not available in Scotland, Wales, Northern Island, Channel Islands and Isle of Man.

We are sure you may have more questions to ask. For all other questions, please contact us.

Get in touch with us to learn more about how we can partner with you.